Return Policy

If for any reason you are not satisfied with your order placed on the web, it has a period of 7 working days from the date of delivery of the order, to return.

(According to art. 44 of Law 7/1996 of 15 January Retail Trade amended by Law 47/2002 of 19 December).

It is very important that you return the / products exchange or refund in perfect condition and in its original packaging.

If the products are damaged due to improper packaging we not admit the return.

Once we receive the merchandise in our stores and check that all the above conditions are met, MOSSTO accept the return of the product and proceed to the payment of fines in the same credit card with which performed the operation.

Note. You will receive the refund of the amount within a period of 20 days from receipt of the product to our warehouse for exchange or refund. Note that it is possible that your bank will not show the amount of the refund in the balance until the following month.

In the case of defective products or incorrect shipments, all shipping costs borne by MOSSTO.

For any clarification or

For any clarification or questions, please contact us at media@mossto.com


Scroll To Top